Chatagent ("Chatagent", "we", "us", "our") is a customer engagement platform operated by EZYTM Technologies Pvt Ltd, based in Jaipur, Rajasthan, India. Chatagent helps businesses automate WhatsApp conversations, deploy AI chatbots, run a live chat widget, take browser calls, and manage a unified inbox across channels.

This policy applies to visitors of chatagent.in, registered business customers ("Customers") who use our dashboard, and end users who message a Customer's WhatsApp number, website widget, or chatbot ("End Users"). It describes what we collect, why, who we share it with, and the choices available to you.

Account & business information

• Name, email address, phone number, and password when you register for Chatagent.
• Business details such as company name, industry, WhatsApp Business Account ID, and billing address.
• Payment details, processed by our payment partners — Chatagent does not store full card numbers.

Conversation & message content

• Messages, attachments, and metadata (timestamps, delivery status) sent or received through WhatsApp, the live chat widget, browser calls, and connected email or chat channels.
• Voice call audio and call metadata when browser calls are used, where enabled by the Customer.
• Content End Users submit to an AI chatbot, used to generate a reply and, where enabled, to improve response quality.

Usage & device data

• Log data such as IP address, browser type, device identifiers, pages viewed, and dashboard actions.
• Analytics on response times, agent performance, and campaign delivery/read rates.

Chatagent connects to the official WhatsApp Business API, provided by Meta. When a Customer sends or receives WhatsApp messages through Chatagent, message content and metadata pass through Meta's infrastructure as well as ours, and are subject to Meta's own data policies in addition to this one.

We use this connection only to deliver the messaging, template, and automation features Customers configure — such as bulk campaigns, auto-replies, and order updates — and do not use WhatsApp conversation content for advertising.

• Delivering the service: routing messages, powering AI chatbot replies, connecting calls, and displaying the unified inbox.
• AI responses: processing conversation text so chatbots can understand context and generate relevant replies.
• Analytics & reporting: producing the dashboards Customers use to track agent performance and campaign success.
• Account & billing: authenticating logins, processing subscriptions, and sending service notices.
• Security: detecting abuse, spam, or unauthorized access across the platform.
• Support: responding when Customers or End Users contact care@ezytm.com.

We do not sell personal data. We share information only in the following circumstances:

• Service providers: hosting, cloud storage, payment processing, and AI model providers who process data on our instructions.
• Meta / WhatsApp: as required to send and receive WhatsApp Business messages.
• Connected integrations: when a Customer links Chatagent to a third-party tool, relevant data (such as contact details or order status) is shared with that tool per the Customer's configuration.
• Legal requirements: where required by law, court order, or to protect the rights, safety, or property of EZYTM Technologies, our Customers, or others.
• Business transfers: in connection with a merger, acquisition, or asset sale, with notice provided where required.

We use encryption in transit (TLS) for data moving between your device, Chatagent, and connected services, role-based access controls limiting who at EZYTM Technologies can view Customer data, and monitoring to detect unusual account activity.

No method of transmission or storage is completely secure. If we become aware of a breach affecting personal data, we will notify affected Customers and relevant authorities as required by applicable law.

• Account information is kept for as long as a Customer maintains an active subscription, plus a reasonable period afterward for accounting and legal purposes.
• Conversation history and call recordings are retained according to the Customer's plan settings, or as required by applicable law, whichever is longer.
• Data is deleted or anonymized once it is no longer needed for the purposes described in this policy, subject to legal retention obligations.

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing.

If you are in India

Under the Digital Personal Data Protection Act, 2023, you may request access, correction, and erasure of your personal data, and may withdraw consent previously given, by writing to us at the contact details below.

If you are in the EU/EEA or UK

You may have rights under the GDPR/UK GDPR, including data access, rectification, erasure, restriction, portability, and the right to lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us at care@ezytm.com. If your request concerns a conversation with a specific business using Chatagent, we may direct you to that business, as they typically control the underlying data.

Our website and dashboard use cookies and similar technologies for login sessions, remembering preferences, and understanding aggregate usage of chatagent.in. The live chat widget embedded on a Customer's website may also set a cookie to recognize a returning visitor within a conversation.

You can control cookies through your browser settings; disabling them may affect login persistence or widget behavior.

Chatagent is a business-to-business platform and is not directed at children. We do not knowingly collect personal data from individuals under 18 for account registration purposes. If we learn a child's data has been collected without appropriate consent, we will take steps to delete it.

EZYTM Technologies is based in India, and our infrastructure and service providers may process data outside your home country, including in jurisdictions with different data protection laws. Where required, we rely on appropriate contractual or legal safeguards for such transfers.

We may update this policy from time to time to reflect changes to Chatagent's features or applicable law. We'll revise the effective date above and, for material changes, provide notice through the dashboard or by email.

Questions about this policy or a request regarding your personal data can be sent to: